Features
Everything from the first booking to the last drop-off
Door Ferry covers both sides of a collection and delivery business: the booking site your customers use, and the calendar, run sheet and work queue your team uses.
Your booking site
Customers book on a site with your name on it, not ours.
Your name and domain
Your logo, colours and words, on your own web address.
Area pages
A page for each area you cover, so local searches find you.
Built for search
Fast pages, a sitemap and the business details search engines look for.
Booking and repeats
Made for booking on a phone, in the evening, in a few taps.
Postcode checker
Cover areas by postcode district, sector or full postcode. Out-of-area visitors can ask to be told when you get there.
Collection and return slots
Customers pick a service and turnaround, then a collection slot and a return slot. Returns start after the turnaround, in working days.
Weekly or fortnightly
A repeat collection books the same slot every week or two, for as long as the customer wants.
Skip from the email
Two days before each collection the customer gets a reminder with a “Skip this one” button. No login needed.
Preferences remembered
Each customer’s preferences are saved and copied onto every booking, where they can change them for that one.
Change until the cut-off
Customers can move or cancel a booking themselves until your cut-off the evening before.
Your calendar
Set your week once. Door Ferry keeps it full without going over.
Slots and limits
A weekly pattern of two-hour slots, each with a maximum number of stops, and each serving the areas you choose.
Cut-off and horizon
Tomorrow closes at the time you set, and customers book as far ahead as you allow.
Bank holidays and closures
Bank holidays in England and Wales close by themselves. Block a day or a slot and see who it affects: they are emailed the next free slots.
Running the day
Everyone knows what is happening tomorrow before they go home tonight.
Run sheet
Collections and returns by slot, then postcode, with access notes and how to get in touch. On a phone or printed on A4.
One tap at the door
Drivers mark each stop Collected or Delivered as they go.
Work queue
What’s due today, tomorrow and later, express jobs first, with each customer’s preferences and notes.
Dashboard
Tomorrow’s collections and returns, bookings that need a new slot, new sign-ups and demand by postcode.
Customers and your team
Online customers and phone customers in one place.
Customer accounts
Addresses, access instructions and how to contact them on the day.
Phone-only customers
Add customers who don’t use email and book for them. They still appear on the run sheet.
Every email handled
Confirmations with a calendar file, changes, reminders and password resets, sent in your name.
Roles and privacy
Separate access for admins, drivers and your team, a record of every change, and account deletion for UK GDPR.
Who uses it
The right screens for each person
Everyone signs in with their email address and sees what their part of the job needs.
Customers
Book, change, skip and cancel their own collections, and keep their preferences up to date.
Admins
Set slots, areas, services and prices, manage customers and staff, and book on a customer’s behalf.
Drivers
See the run sheet and mark each stop Collected or Delivered. Nothing to edit, nothing to break.
Your team
See the work queue: what’s due first and how each customer likes things done.
Good to know
What Door Ferry doesn’t do
So you can decide if it fits before we talk.
Online payment
Customers see your prices when they book and pay you as they do now. Door Ferry takes no card payments and sends no invoices.
Text messages and live tracking
Customers hear from you by email. There are no texts and no van on a map.
Automatic route planning
The run sheet is sorted by slot and postcode. Door Ferry doesn’t plan the route for the driver.
Sign up and go
Door Ferry is set up for each business, with your areas, slots and prices. We do that with you.
There and back, booked online
Tell us what you collect, where you cover and how bookings come in now. We will show you Door Ferry set up with your slots and areas.